Hello, I'm

Aaron Hawkins

Construction • IT Development • Customer Service

Versatile professional with proven expertise across multiple industries. Strong problem-solving abilities and mechanical knowledge.

Get In Touch Learn More Download CVs
aaronhawkins101@aol.co.uk 07886 230404 Connah's Quay, UK

About Me

Aaron Hawkins

Diverse Skills, One Professional

A hardworking individual with experience spanning construction, IT, and customer service. I bring strong problem-solving abilities and mechanical knowledge developed through both professional roles and personal projects — maintaining motorbikes and building rally cars in my spare time.

I thrive in environments where adaptability and practical thinking are essential, and I pride myself on delivering quality results across every sector I work in.

Problem Solving Technical Support Steel Structures Web Development Customer Relations Health & Safety Data Analysis Team Collaboration

Customer Service

Building lasting relationships and delivering exceptional support

2020 – 2021

Sales & Retentions Advisor

Tesco Mobile, Runcorn, UK

  • Conducted detailed customer needs analysis to match technical product specifications with user requirements
  • Collaborated cross-functionally with technical support teams to ensure seamless service delivery and customer satisfaction
  • Maintained high retention rates through consultative selling and relationship management
2019 – 2020

Customer Service Advisor

Tesco Mobile, Runcorn, UK

  • Diagnosed and resolved customer account and connectivity issues using structured troubleshooting procedures
  • Maintained high accuracy and compliance while documenting service activity in internal CRM systems
  • Consistently met KPIs for first-contact resolution and customer satisfaction scores
2018

Digital Marketing Analyst

Aqueous Digital, Runcorn, UK

  • Conducted technical analysis of client websites, evaluating site speed, responsiveness, and data flow efficiency
  • Utilised Google Analytics and Google Search Console to collect, interpret, and visualise performance data
  • Achieved Google Analytics Individual Qualification and Google My Business Certification

IT Development & Support

Designing solutions, maintaining systems, and keeping technology running

2014 – 2018

Apprentice ICT Engineer & Web Developer

Norcott Technology Ltd / Liberonet, Warrington/Widnes, UK

This formative role laid the foundation for my technical career, combining formal apprenticeship training with hands-on industry experience.

  • Provided hands-on technical support, troubleshooting software, hardware, and network issues to maintain high system uptime
  • Designed, developed, and maintained web and desktop applications using multiple server types, improving internal workflows and data accuracy
  • Monitored hosting, databases, and system performance to ensure optimal integrity and compliance
  • Gained exposure to a wide technology stack and enterprise IT infrastructure management

Technical Proficiencies

Server Management
Databases
Networking
Web Development
Desktop Applications
System Monitoring
Google Analytics
SEO Analysis

Construction & Engineering

Practical expertise, safety-first mindset, and hands-on problem solving

2022 – Current

Construction Labourer

Hawkins Property Maintenance, Manchester, UK

  • Assembled and installed load-bearing steel structures, adhering strictly to safety and quality specifications
  • Maintained a tidy and safe worksite, rigorously following all health and safety regulations
  • Developed strong teamwork and practical problem-solving abilities in demanding physical environments
  • Demonstrated reliability and consistency on long-term residential and commercial projects
2021 – 2022

Order Picker

Phoenix Medical Supplies Limited, Runcorn, UK

  • Located and picked stock accurately, working under tight deadlines in a fast-paced warehouse environment
  • Maintained high attention to detail to ensure quality control and order accuracy
  • Operated within strict regulatory guidelines appropriate to medical supply handling

Education & Qualifications

Advanced Level Apprenticeship

IT, Software, Web & Telecoms Professionals

Norcott Technology Ltd, 2014 – 2015

Air Training Corps

BTEC Public Services Level 3 — Merit

St John Ambulance Activity First Aid

Northwich Air Training Corp, 2011 – 2014

GCSEs & Vocational

Weaverham High School, 2007 – 2012

ICT — B English — C Mathematics — C Chemistry — C Physics — C Functional Skills ICT L2 — Pass

Google Certifications

Professional Data & Marketing Analytics

Analytics IQ Google My Business

Get In Touch

Available for opportunities across all my specialist sectors

Contact Details

Phone 07886 230404
Location

Connah's Quay, CH5 4JG, UK

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